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This is a network of information and attention to the citizen who reaches the three levels of public administration and encompasses the Web portal General access point (administracion.gob.es), the phone 060, social networks, mobile applications and face offices.

The vocation of this network is to be consolidated as a useful reference point in the relationship of citizenship with the public administration and easy access to information, its processes and procedures.

It is a network, to integrate the General state administration (AGE), the home rule authority and the local government; to channel is accessible through offices in person, mobile applications, social networks, 060 and phone access point, including a care mailbox (Opens in new window) and webchat (Opens in new window) online; and the offer is multi-level registration services, information, guidance and assistance, and, in many cases, the commencement of proceedings.

Through its various channels, provides the following services: citizen

  • Integrated Offices of citizen attention: provide information and services of all public administrations. see the relationship of Autonomous Communities integrated into the network in the following link (Opens in new window) .
    Also, in the following link shows the relation of Local entities with integrated office (Opens in new window) .
  • Applications for mobile devices: App Public Employment and App Assistance for operating systems IOS (iPhone) as Android.
  • Social networks: Twitter @060gobes; Facebook @060PAG and:   Youtube (Opens in new window)
  • Teléfono 060: Es un número telefónico de carácter administrativo de la AGE. A través de él se informa sobre diferentes trámites y gestiones, estando especializado en información relacionada con empleo público, becas, ayudas y subvenciones o localización de teléfonos y direcciones de todas las administraciones públicas.También ofrece servicios de atención y tramitación en áreas específicas como Tráfico, Extranjería….Puede consultar más información sobre el tfno. 060 así como el horario de atención en el siguiente link (Opens in new window) .
  • Portal web access point General: portal General access point (Opens in new window) constituye un punto único de acceso para el ciudadano a información de interés de carácter horizontal de los Departamentos Ministeriales y Organismos públicos vinculados o dependientes, así como información sobre empleo público, ayudas, subvenciones y normativa de interés para la ciudadanía de todas las administraciones, de la administración europea y de algunos organismos internacionales. Da acceso a los sitios web oficiales de los Departamentos ministeriales, organismos autónomos, Comunidades Autónomas, Entidades Locales, así como a sus electronic headquarters .

In addition, offers citizens, companies, access to procedures and electronic services at the Public Administrations grouped by subject, as well as information on the functioning and organization of the public authorities and the State.

Este portal también dispone de un servicio de atención personalizada: un care mailbox (Opens in new window) and webchat (Opens in new window) online.

The web portal has a restricted area for users, which can be called upon authentication Citizen folder (Opens in new window) from where the citizens can access your personal data, the state of its administrative files, administrative notices, etc.

Subscribe to the youtube channel of OBSAE
Subscribe to the youtube channel of OBSAE

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