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App Factory – mobility in the electronic management services

The development of supporting services in mobility allows Public Administrations to develop a new range of digital services.

For more than a decade has been a consequent increase in the massive use of mobile telephony and access to information and services from terminals, mobility (both smartphones as tablets); the ubiquity that allow us to these devices have become a channel of access that provides a solution to the growing demand for immediate access to services and information of public administration.

According to data from the INE november 2002, Survey on equipment and Use of information and communication technologies in households :

  • Almost all persons aged 16-74, 99.2 per cent used the mobile phone in the past three months
  • The mobile phone is present in almost all households, in a 99.5%
  • 13.1 Per cent of the population only access the Internet through mobile connection (3G, 4G, 5G …)
  • 69.5 Per cent of minors aged between 10 and 15 years used mobile phone.

This shows evidence that the administration should not be far behind in their presence in the channel phone as a way of proximity with the citizen and way of bringing the administration to the citizen.

The Digitization Plan of the public administrations 2021-2025 included in its action 1 the initiative to create a mobile application factory of the administration (App Factory) ; this measure aims to promote the development of mobile apps for the main public services offered to citizens, creating around the administration a community of open source developers to contribute to make available to the citizen a Marketplace of mobile applications by the administration.

These Apps are intended to bring the administration to citizenship and facilitate a more fluid and nearby, allowing the development of customized services or the referral of alerts and notifications, establishing new channels of interaction more proactive.

The main objective is that at least 50 per cent of all public services are accessible digital from mobile phones at the end of 2025.

As a first initiative in this context, it has developed the Our app mobile Citizen , available for download in the shops of Google and Apple, which offers the citizen in aggregate form personal information about their relationship with public administrations: outstanding notices, citations, warning, expiration date of your id, passport, social welfare, state of the open files in various public administrations, etc. This app is constantly evolving and will be equipped with new functions within the framework of the App Factory project.

The initiative aims to bring the administration to the hand of the citizen to take immediate access to information and services of the AGE, this will facilitate the identification by keeping, with the aim of achieving a better user experience and thus increasing the effectiveness and efficiency in the provision of services.

In the framework of the project App Factory, and with the collaboration of all agencies involved, has developed a catalogue of mobile applications of AGE, which will be kept constantly updated and is available for consultation through this portal.

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