Realizing the right of citizens to communicate with the administration through electronic means are created Electronic headquarters (law 11/2007 of Electronic Access of citizens to public services and Royal Decree 1671/2009 of partial development of the act).
Electronic headquarters provided the citizen access to electronic services at the administration, i guarantee a uniform minimum services, a uniform format and identification under ‘ gob.es ’.
In the electronic headquarters set out clearly the terms of the relationship through electronic means with the citizens: identification, authentication, accessibility, availability, integrity, accuracy, updating of information, content, legal protection and responsibility among others.
In short, when entering a electronic the citizen:
- Have confidence and security by using their electronic services.
- May arrangements x 24 hours 365 days from any site.
At the headquarters are guaranteed the principles enshrined in the law: the right to protection of personal data; non-discrimination for people who do not use electronic means; accessibility; technological neutrality, simplification, transparency and openness of the administrative proceedings, among others.
The Guide focuses on all matters relating to Headquarters (Titles II and III) of
RD 1671/2009, of 6 november, which develops partially law 11/2007 of 22 june, electronic access of citizens to public services
.
Guide to Electronic Headquarters (2010) (PDF - 872 KB)
