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Service for the users

1 - New models 2.0 in Education

Javier García García
Administration of the principality of Asturias

2 - Basque public Network of centres Kzgunea 2.0

Txomin Alkorta Oyarbide
General Administration of the autonomous community of the basque country

3 - Evolution of telematic procedures

Joseba Etxebarria Goikoetxea
General Administration of the autonomous community of the basque country

4 - Social media and Public Administrations: Buenes practices to an open Administration

Emilio García García
General state administration - ministry of the presidency

5 - Replacement of certificates in using paper 3.0 (SCSPv3)

Vanessa Herves Gómez
General state administration

6 - Corportativo Campus of the ministry of defence: from wanting to learn to know-how

Pillar Villuendas Viñado
General state administration

7 - Cartociudad: A collaborative bet public administrations in the area of the street

José Miguel Rubio Churches
General state administration
Instituto geográfico Nacional - national centre for Geographic Information

8 - The electronic site of the General direction of the cadastre

Roberto Fernández Fernández
General state administration - Ministry of economy and finance

9 - Success: implementation of a CAU-MJUSTICIA

José Antonio Navarro White
The state ministry of Justice.

10 - Renewal of the LAN to the ministry of justice

Borja López Montilla
The state ministry of Justice.

11 - Portal judicial auctions

Ernesto Poves Valdés
The state ministry of Justice.

12 - Implementation of a service oriented architecture. A use case

Mª Luisa Gutiérrez Acebrón
The state ministry of Justice.

13 - Experience in using the electronic signature in the collection of phymas of popular legislative initiatives

José Luis Viedma Lozano
General state administration

14 - Implementation invoice management

María Jesús García Martín
General state administration

15 - Intranets for government delegations to the Intranet 2.0

Miguel Torres Perchín Ángel
General state administration. Ministry of the presidency

16 - The role of business intelligence services to the general public and the efficiency of the administration

Fernando Iniesta Sánchez
General state administration. Ministry of the presidency
S.G. of Information technologies for Peripheral Administration

17: Information plans territorial and urban planning, the scope of the citizen

Roberto Bouza Cart
Agency for informatics and communications of the community of Madrid

18 - Virtual community of training for employees of the office for housing

Francisco Javier Carmena Lozano
Agency for informatics and communications of the community of Madrid

19 - Continuous improvement of public services: Implementation of the quality assessment

Antonio Torrijos Chaparro
Agency for informatics and communications of the community of Madrid

20 - Citizens ’ perception of the key to the continuous improvement process in the supply of public services

Antonio Torrijos Chaparro
Agency for informatics and communications of the community of Madrid