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Advanced electronic services focused on the citizens

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The rapporteurs in this meeting will discuss on emerging trends in the provision of services focusing and citizen-oriented.

1: Line Services to users

Wednesday, 7 april session 2 - - - 18:00 16:00 - Room A

Advanced services are those services focusing on the citizen that involve re-engineer their way of provision, often this was a radical overhaul of its internal processes, as well as the integration of several services leading to a benefit proactiva.Por the other hand, the advanced services must promote citizen participation, encouraged by the development of Web 2.0.Los rapporteurs of this meeting will discuss on emerging trends in the provision of services focusing and citizen-oriented. See more (Opens in new window)

Moderator :

  • Mrs. Pilar Conesa Santamaría Eadministración. Manager and information systems, Barcelona city council


Panellists :

  • Mr. Karl-Heinz Löper. . Head of THE Competence Centre, City of Berlin
  • Mrs. Mª Latin Álvarez González General director, Department of public administration and government spokesman, the principality of Asturias
  • Mrs. Marta Continent i Gonzalo . General director of Public Attention, department of Presidency, Generalitat Catalonia
  • Mrs. Virginia Moreno Bonilla Director of Information systems, ajuntament de Barcelona and spanish federation of municipalities and provinces
  • Mrs. Mervi Kukkonen. . Senior Consultant, Economic and Planning Centre, IT-Division, City of Helsinki
  • D. José Luis Potín Director of the public Sector, ORACLE IBERICA


Summary of the meeting (Opens in new window)